Shipping and Return Policy

Shipping Policy:

Thank you for shopping with us! We aim to provide you with a seamless shopping experience, from browsing to receiving your items. Please read our shipping policy below:

• Processing Time: All orders are processed within 1-5 business days. Please allow additional time for weekends and holidays.

• Shipping Time: Estimated delivery times depend on your location and the shipping method selected at checkout. Our products are shipped from different warehouses in the US, China and Europe. Typically, most orders are delivered within 5-15 business days. 

• Shipping Rates: Shipping charges are calculated at checkout based on your location and the weight of your order.

• Tracking Information: Once your order has shipped, you will receive a confirmation email with tracking details so you can monitor your package.

Return Policy:

We want you to love what you ordered! If you're not completely satisfied with your purchase, we offer returns under the following conditions:

• Eligibility: Returns are accepted within 30 days of the delivery date.

• Condition: Items must be unused, unworn, and in their original condition. All tags must remain attached.

• Return Process: To initiate a return, please contact our customer service team at the contact page with your order number and details about the item(s) you wish to return.

• Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

• Refunds: Once we receive and inspect your return, we will process your refund to the original payment method. Please note that it may take several business days for your bank or credit card company to reflect the refund.

• Non-Returnable Items: Certain items like sale or clearance products, gift cards, and personal care items are non-returnable.

• Membership: Membership credits ARE NON-REFUNDABLE. 

If you have any questions or need further assistance, please don’t hesitate to contact our customer service team!